Return & Refund Policy

At HobbyCraftHub, we are dedicated to our customers. We meticulously inspect each product to ensure it is in brand-new condition before packaging, however, some packages may not arrive perfectly, and we recognize that not all purchases will be perfect. To address any concerns, we offer a 30-day return policy.

Return Policy for Unopened and Unused Items
Unopened and unused items can be returned within 30 days of receipt. The packaging must be in the same condition as when it was originally received.

Opened items are not eligible for returns
This includes:
•	Items that have been opened or removed from their packaging
•	Items with visible signs that the packaging has been opened
•	Cases that are no longer factory sealed

Damaged and Defective Items
•	Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part, depending on the issue).
•	Store credit may also be issued based on the extent of the damage to the item.
•	Requests must be sent to us within 30 days of receiving your order.
•	If the item is no longer available, we will issue a refund.
The following issues do not qualify as a defective product:
•	Minor cosmetic paint issues
•	Package condition
We may ask you to email a picture of your broken or defective item to help us determine the issue and if a replacement part would be helpful.
•	Used or worn clothing, apparel, and accessories are not eligible for returns.

Return Authorization Required
Please contact Customer Service to obtain authorization for your return. Items returned without authorization may be delayed and potentially ineligible for a refund.

Return Shipping Responsibility
If the return is for any other reason, you are responsible for paying all costs associated with return shipping. Ensure that the returned item is properly packaged to prevent damage. We recommend purchasing insurance to protect against any damages during shipping. Please note that the original cost of shipping for the purchase is nonrefundable.

How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other protective materials to adequately secure the item. Do not place the shipping label directly on the item, as this could result in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging, your refund may be reduced.

Refunds
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued. Minus applicable restocking fee.
You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:
- Credit Cards
Please allow 3-5 business days to post which depends on your card issuer’s policy.
- PayPal
Typically states up to 30 days, depends on your PayPal original source of payment.
- Store credit 
Credit will be available immediately.

Undeliverable Shipments
If a shipment is returned to us as undeliverable due to an error on your part (such as an incorrect address or being unavailable to receive the package), we will inform you promptly to arrange for reshipping. Please note that any return and reshipping costs must be paid before the package is reshipped. 

Reseller Returns Policy
For customers deemed as resellers, return items for a full refund, minus a 5% restocking fee.