PRIVACY POLICY
This Privacy Policy sets out how we, HobbyCraftHub, collects, stores and uses information about you when you use or interact with our website, HobbyCraftHub.com (our website)
and where we otherwise obtain or collect information about you. This Privacy Policy is effective from August 1, 2024.
1. Summary
This section summarizes how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.
Data controller: (“HobbyCraftHub”, “we” or “us”) HobbyCraftHub.com Houston Texas 77024
How we collect or obtain information about you: when you provide it to us (e.g. by contacting us, place an order on our website, sign up for our email newsletter, take a quiz, or create an account). from your use of our website, using cookies and similar technologies, and occasionally, from third parties.
Information we collect: name, contact details, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), your answers to quizzes or surveys, and information about your internet connection.
How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfill our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, and to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.
Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No.
How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary and by only trusted individuals that have been trained and briefed on appropriate handling of personal information.
Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional analytical and advertising cookies.
Transfers of your information outside the European Economic Area: We are a company based in the United States. In certain circumstances we transfer your information outside of the European Economic Area, including to the following countries: The United States of America, Canada, Ireland, the United Kingdom. Where we do so, we will ensure appropriate safeguards are in place.
Your rights in relation to your information:
to access your information and to receive information about its use
to have your information corrected and/or completed
to have your information deleted
to restrict the use of your information
to receive your information in a portable format
to object to the use of your information
to withdraw your consent to the use of your information
to complain to a supervisory authority
Sensitive personal information: we do not collect sensitive personal information on you.
Any information stored can be viewed on your account page. This information can be deleted using the same mechanism that it is provided to us in your account page.
2. Information we collect when you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Cookies and similar technologies
Use of cookies on our website
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
3. Purposes of the processing
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
Information we collect when you contact us
Contact form: When you send us a contact form through our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any
signature block in your email) necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) GDPR where your contact us about the providing of goods or services or the steps taken at your request prior to the providing of goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
E-Newsletter:
When you sign up for our e-newsletter on our website or opt
to receive news, offers, updates on out-of-stock items from us by entering your name and email address and clicking subscribe or ticking a box at checkout indicating that they would like to receive your e-newsletter, we collect your
email address, information about your browser, information about the page you signed up on, and any other additional information you may provide to us. Your consent (Article 6(1)(a) GDPR you give your consent to us sending you our e-newsletter by signing up to receive it using the steps described above.
Registering on our website:
When you register and create an
account on our website, we collect the following information: Email address, IP address, and any other information you provide to us when you complete the registration form. If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on
our website. Your consent (Article 6(1)(a) GDPR you give your consent to create your account, to allow you to authenticate yourself and place an order, to allow you to update your account.
Information to process your order
Information collected when you place an order: When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable), billing name, and information about your browser. If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us. necessary to perform a contract (Article 6(1)(b) GDPR we need the mandatory information collected by our checkout form to establish who
the contract is with and to contact you to fulfil our obligations under the
contract, including sending you receipts and order confirmations.
Improvement of the products and services offered on the Website: to
carry out satisfaction surveys (requests for opinions, surveys, etc.)to take into account, publish and, only if necessary, moderate your opinions on purchased products to carry out customer studies (product tests, sales statistics, etc.)our legitimate interests (Article 6(1)(f) GDPR finding out how a customer’s experience was to improve your business’ website or to be able to
contact the customer by phone where (if necessary) in relation to their order.
Processing your payment:
After you place an order on our website you will need to make payment for the goods or services you have ordered necessary to perform a contract (Article 6(1)(b) GDPR to fulfill your contractual
obligation to pay for the goods or services you have ordered from us.
Marketing and self-advertisement
Marketing communications: At checkout and upon first arriving
to the site you will have the option of receiving marketing communications from us. Our similar goods and service you can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by ticking a box to opt out or clicking ‘unsubscribe’ in
any email from us. We will send you marketing communications in relation to similar goods and services if you do not opt out from receiving them. consent (Article 6(1)(a) GDPR you give your consent to us sending you information about our goods and services by signing up to receive such information in accordance
with the steps described above.
Third parties
Information received from third parties: Generally, we do not receive information about you from third parties. The third parties from which we receive information about you will generally include partner companies who we are doing a joint promotion with. It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information
we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us. We also collect optional information from you, such as your phone number or information about how your experience was in the form of a survey. We also ask
you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below. If you do not supply the optional information requested at checkout, such as phone
number. we will not be able to contact you by phone or SMS. consent(Article 6(1)(a) of the General Data Protection Regulation).where you have
asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or
services by us to you, we will process your information on the basis of your
consent, which you give by asking the third party in question to pass on your information to us.
Disclosure and use of your information for legal reasons
Preventing fraud and criminality: Indicating possible criminal acts or
threats to public security to a competent authority if we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties. We will generally only need to process your information for this purpose if you were involved or affected by such an
incident in some way. Compliance with a legal obligation Article 6.1(c)
GDPR preventing crime or suspected criminal activity (such as fraud).
Disclosure of information in connection with the enforcement or potential enforcement our
legal rights: We will use your information in connection with the enforcement or potential enforcement of our legal rights,
including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so.
Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law). our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation) enforcing our legal rights and taking steps to enforce our legal rights.
In connection with a legal or potential legal dispute or proceedings: We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation,
arbitration or court resolution or similar process. our legitimate
interests (Article 6(1)(f) of the General Data Protection Regulation) resolving disputes and potential disputes.
For ongoing compliance with laws, regulations and other legal requirements: We
will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one. Compliance with a legal obligation Article 6.1(c) GDPR legal obligations to disclose information
which are part of the applicable laws.
4. Where we receive information about you in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
Our use of automated decision-making and profiling
We use automated decision making and profiling on our website. We do not consider that this has any legal effect on you or similarly significantly affects you.
You have the right to object to our use of automated decision making and profiling described in this section. You can do that by (i) opting-out of cookies and similar technologies in accordance with the method described in the relevant section below or (ii) by writing to us in this regard. If you do not want us to process your actual IP address (usually the IP address assigned to
you by your Internet Service Provider) when you visit our website, you can use a Virtual Private Network (VPN) or a free service such as Tor.
Logic involved: automatically displaying advertisements to individuals who have visited our website results in increased efficiencies and costs savings for us than manually displaying advertisements or displaying advertisements by different means.
Significance and envisaged consequences: cookies will be used to recognise the fact that you have visited our website in order to display advertisements to you (unless you have blocked such cookies) and will collect information about your online behaviour.
5. Profiling
Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyse or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Logic involved: by automatically analysing and categorising information such as the location (based on IP address) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our
website and our products), how to improve our website and how to advertise and market our services to them.
Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by using our cookie control tool and your location will be analysed based on your IP address. We may target
advertisements or content on our site based on the level of interest we receive from certain visitors and their behaviour on our website.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of
the General Data Protection Regulation) and the basis upon you give us consent to use this by opting into cookie tracking.
Legitimate interest: improving our website for our website users and
getting to know our website users’ preferences so our website can better meet their needs and desires. Also to serve advertisements to you which seem most relevant to the visitor.
Use of profiling in marketing emails
We use web beacons in our marketing emails to analyse who opens our emails and what actions they take (for example, what they click on). Logic involved:
by analysing how our email recipients respond to our emails, we are able to
improve the content and effectiveness of our emails and gauge who is most interested.
Significance and envisaged consequences: your behaviour when you open our emails will be tracked using small gif files , including open rates, click through rates, and what items you clicked on in an email.
Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interest: analysing the level of engagement and effectiveness of our marketing emails and content.
6. Disclosure and additional uses of your information
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.
Hosting provider(s), including Squarespace, Inc. Their privacy policy is available here: squarespace.com/privacy
Our third party service providers are located in the United States and Canada.
Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.
Disclosure of your information to other third parties
We disclose your information to other third parties in specific circumstances, as set out below.
Providing information to third parties such as Google Inc. Google collects
information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a
number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more
about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/]
You can opt out of Google Analytics by installing the browser plugin
here: https://tools.google.com/dlpage/gaoptout
7. How long we retain your information
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it
from any further processing until deletion is possible.
Retention periods
Order information: when you place an order for goods and services, we retain that information indefinitely or until you request that we delete unless this conflicts with our compliance of a legal responsibility.
Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form ,we will retain your information for as long as it takes to respond to and resolve your enquiry and indefinitely afterward unless it is requested to be deleted AND it does not interfere with our compliance with laws and our legitimate business interest.
E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer thannecessary, taking into account the following:
the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
whether we have any legal basis to continue to process your information (such as your consent);
how valuable your information is (both now and in the future);
any relevant agreed industry practices on how long information should be retained;
the levels of risk, cost and liability involved with us continuing to hold the information;
how hard it is to ensure that the information can be kept up to date and accurate; and
any relevant surrounding circumstances (such as the nature and status of our relationship with you).
8. How we secure your information
List of security measures
We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.
We take appropriate technical and organisational measures, including physical and administrative, to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
using secure servers to store your information;
verifying the identity of any individual who requests access to information prior to granting them access to information;
using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our website;
only transferring your information via closed system or encrypted data transfers.
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
9. Contact form and Email
Information you submit to us via our contact form is transferred outside the EEA and stored on our third party email and customer service systems. Our email provider is Google, Inc.
Country of storage: United States (transfer subject to the European Commission’s Standard Contractual Clauses).
10. Google Analytics
Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers.
You can access Google’s privacy policy here: https://www.google.com/policies/privacy/
Country of storage: United States of America.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged
infringement of the General Data Protection Regulation.
Further information on your rights in relation to your personal data as an
individual.
Verifying your identity where you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have
insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your
identity in your specific circumstances if and when you make such a request.
11. Changes to our Privacy Policy
We update and amend our Privacy Policy from time to time.
Minor changes to our Privacy Policy
Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.
Major changes to our Privacy Policy or the purposes for which we process your information.
Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your
information for a purpose that is different from the purposes for which we originally collected it.